The Innovation CHATBOT
Earlier and even today when we need help for any purpose from a company or brand we Contact their help executives or customer cares and who reply us when we do so ? Mostly Humans! for instance few days back I was getting a delivery from a restaurant by Swiggy and I needed to Cancel to Order so I went to their Help Section, they gave me option so of either calling them or chat with them, I went with Chat, and I was like what! I was Surprised. Swiggy was actually using Chatbot and they call it “Swiggy Bot”. It literately helped me to cancel the order and I have to say It is Super fast, we know it is programmed but how Amazing is that! Technology is Growing rapidly!
So what is a Chatbot ? It is Artificial Intelligence or we can say it is a Program that is made to do some particular task by talking or text conversions, They undergo several tests for accuracy for example Turning Test, it is a method of inquiry for determining whether or not a computer is capable of thinking like a human being. Programmers program it as how a Human would behave in a particular situation, obviously Chatbot can be design for many situations and purposes like working as a customer care, in todays time it is quite accurate, fast and still improving. Chatbot sometime also called as talkbot, chatterbot, IM bot, interactive agent.
It is started and came into Developments in late 19s but obviously at that time it wasn’t that advance as it is now because there was no such devices and Technology that can actually handle it. Talking about now, Some more recent chatbots also has real-time learning with evolutionary algorithms that optimise their ability to communicate on each conversation held. According to a Research, AI (Artificial Intelligence) will replace 16 % of American jobs by the end of the decade. Chatbots are mostly used in significance such as customer care, sales and product education, a study conducted in 2015 shows that 80 percent of their Assenters believe AI improves worker performance and creates jobs.
We can also call it virtual assistant as it is a software agent that can carry out tasks or services for an individual. chatbots also used in messaging apps like Facebook Messenger, WhatsApp, Telegram, or simply via SMS. They are utilized for B2C customer service, sales and marketing. There were 30k bots created for Facebook and they are still rising. Also Chatbot is a part of a pilot program on WhatsApp, Airlines KLM. Many banks and insurers, media and e-commerce companies, airlines and hotel chains, have used chatbots to answer simple questions, Chatbots are used for increasing customer engagement, promotion, and to offer additional ways to to help.
A study in 2017 showed only 4% of companies used chatbots, we hope these Ratios will increase in our near Future. The newer generation of chatbots includes IBM Watson-powered “Rocky”. Chatbots are also used in Toys like Dolls, “Hello Barbie” is an Internet-connected version of the doll that uses a chatbot, Creating a chatbot is based on a pattern similar to the development of a web page or a Smartphone app. It can be divided into Design, Building, Analytics and Maintenance. Chatbot can be designed by the process that clarifies the interaction between the user and the chatbot, The chatbot designer have to program the chatbot personality, the questions that will be asked to & by the users
Also there are tool to design chatbot, that makes it easy and also gives live preview. Designers also moniter the application to find Flaws or problems. Artificial Intelligence is a big part of chatbots, AI helps bots to develop self-learning, particularly in Customer Service applications. All the data of the Chatbot is acquired from cloud based chatbot development platforms. And the best part you can develop you own Chatbot, There are many APIs available for building it such as AARC. chatbots are sometime malicious too, they are used to fill chat rooms with spam and advertisements, by impersonating human behavior to tempt people into revealing their personal information.
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